toolWYZE™ Privacy Policy
1. The short version
We collect what we need to run toolWYZE™ for you, and no more. We do not sell your information. We do not use your content to train AI models. You can ask to see, correct, copy or delete your information at any time by emailing support@toolwyze.com.
2. Who we are
toolWYZE is run by MOSO Partnership Inc., a company incorporated in Ontario, Canada. We are responsible for the information described in this policy.
Our privacy officer is Heather Bayer. You can reach her at support@toolwyze.com or by mail at 49 Glencairn Crescent, Huntsville, P1H2J4, Ontario, Canada.
This policy covers the toolWYZE website, the toolWYZE tools, the free STR AI-Ready assessment, and the emails we send about toolWYZE.
3. Two kinds of information
Information about you. Your name, email, business details, billing records and how you use toolWYZE. We decide how this is used, and this policy explains how.
Information you put into the tools about other people. In running your business you will enter details about your owners, guests, cleaners, team members and leads. That information belongs to your business. We store and process it only to provide the tools to you and on your instructions. You decide what goes in, and you are responsible for having the right to share it and for telling those people how you use their information where the law requires it.
4. What we collect, and why
WhatAccount details
ExamplesName, email, business name, number of properties. Your password is stored scrambled, so we cannot read it.
Why we use itTo create your account, sign you in and contact you about it
WhatBilling details
ExamplesPlan, payment dates, billing address, the last four digits of your card
Why we use itTo take payment and keep tax records. Stripe handles your full card details; we never see them
WhatYour content
ExamplesInspection notes and photos, procedures, handbooks, owner leads, business documents
Why we use itTo run the tools you use
WhatAssessment answers
ExamplesYour answers to the STR AI-Ready assessment, your score, email and first name if given
Why we use itTo produce your result and, if you tick the box agreeing to it, to send you relevant follow-up about running a short-term rental business
WhatUsage information
ExamplesWhich tools you open, when you sign in, device and browser type, pages visited, rough location from your IP address
Why we use itTo keep the service secure, fix problems and understand which tools are useful
WhatMessages
ExamplesSupport requests, feedback, replies to our emails
Why we use itTo help you and improve toolWYZE
| What | Examples | Why we use it |
|---|---|---|
| Account details | Name, email, business name, number of properties. Your password is stored scrambled, so we cannot read it. | To create your account, sign you in and contact you about it |
| Billing details | Plan, payment dates, billing address, the last four digits of your card | To take payment and keep tax records. Stripe handles your full card details; we never see them |
| Your content | Inspection notes and photos, procedures, handbooks, owner leads, business documents | To run the tools you use |
| Assessment answers | Your answers to the STR AI-Ready assessment, your score, email and first name if given | To produce your result and, if you tick the box agreeing to it, to send you relevant follow-up about running a short-term rental business |
| Usage information | Which tools you open, when you sign in, device and browser type, pages visited, rough location from your IP address | To keep the service secure, fix problems and understand which tools are useful |
| Messages | Support requests, feedback, replies to our emails | To help you and improve toolWYZE |
We use this information because we need it to provide the service you signed up for, because you agreed to it (for example, marketing emails), because the law requires it (for example, tax records), or because we have a reasonable business interest that does not override your rights (for example, keeping the service secure).
5. Services that help us run toolWYZE
We share information with the following companies only so far as they need it to provide their service to us. Each is bound by its own privacy and security commitments.
ServiceLovable
What it does for usHosts the toolWYZE apps and provides the AI features inside them
ServiceSupabase
What it does for usStores app data and manages sign-in
ServiceStripe
What it does for usProcesses payments
ServiceHighLevel
What it does for usSends our emails, holds our mailing list and runs our website forms
ServiceGoogle (Analytics and Workspace)
What it does for usWebsite analytics and our business email
ServiceAI model providers, through Lovable
What it does for usGenerate the AI drafts described in section 6
| Service | What it does for us |
|---|---|
| Lovable | Hosts the toolWYZE apps and provides the AI features inside them |
| Supabase | Stores app data and manages sign-in |
| Stripe | Processes payments |
| HighLevel | Sends our emails, holds our mailing list and runs our website forms |
| Google (Analytics and Workspace) | Website analytics and our business email |
| AI model providers, through Lovable | Generate the AI drafts described in section 6 |
Most of these services store information in the United States, and some in other countries. That means your information may be processed outside the country where you live, under the laws of those countries. We choose providers that protect information to a standard comparable to the law that applies to you.
We may also share information if the law requires it, to protect someone's safety, or with a business that takes over toolWYZE. If toolWYZE changes hands, this policy will continue to apply to your information unless you are told otherwise and given a choice.
We never sell your information or share it with anyone for their own advertising.
6. How AI is used
Several toolWYZE tools use AI to turn what you enter into drafts, such as inspection reports, procedures and owner documents. When you use one of these features, the relevant content is sent through Lovable's AI service to an AI model provider (such as Google, OpenAI or Anthropic, through their cloud hosts) to generate the draft, and the result is sent back to you.
We do not use your content to train AI models. We do not ask any provider to train on it. The AI providers' handling of requests is governed by their agreements with Lovable.
Nothing is decided about you automatically by AI. The drafts are for you to review and use as you choose.
7. How long we keep it
InformationAccount details and your content
How longWhile your membership is active, then 60 days after it ends so you can return or ask for a copy
InformationBilling records
How longAs long as tax law requires, usually seven years in Canada
InformationAssessment answers
How long24 months from when you take the assessment, unless you ask us to delete them sooner
InformationMailing list details
How longUntil you unsubscribe, then only enough to make sure we do not email you again
InformationUsage information
How longUp to 24 months
| Information | How long |
|---|---|
| Account details and your content | While your membership is active, then 60 days after it ends so you can return or ask for a copy |
| Billing records | As long as tax law requires, usually seven years in Canada |
| Assessment answers | 24 months from when you take the assessment, unless you ask us to delete them sooner |
| Mailing list details | Until you unsubscribe, then only enough to make sure we do not email you again |
| Usage information | Up to 24 months |
Backups are overwritten on their normal cycle, so deleted information can take a short while longer to disappear from them.
8. Your rights
Wherever you live, you can ask us to:
- tell you what information we hold about you and send you a copy;
- correct anything that is wrong;
- delete your information, apart from what the law requires us to keep;
- give you your content in a format you can take elsewhere;
- stop sending you marketing emails (every email also has an unsubscribe link);
- withdraw any consent you have given, without affecting what happened before.
Email support@toolwyze.com and we will respond within 30 days. We may need to confirm it is you before acting on a request.
If your request is about information you or another member entered about an owner, guest or cleaner, we will usually pass it to that member's business, because they decide how it is used.
If you are not happy with how we have handled your information, please tell us first. You also have the right to complain to a privacy regulator: in Canada, the Office of the Privacy Commissioner of Canada; in the European Union or United Kingdom, your local data protection authority; in New Zealand, the Office of the Privacy Commissioner; in the United States, your state attorney general where your state's law gives you that right.
10. Keeping it safe
Information travels to and from toolWYZE encrypted. Passwords are stored scrambled. Access to member data is limited to the people who need it to run the service and help you, and our hosting providers protect their systems to recognized industry standards.
No system is perfectly secure. If a breach affects your information in a way that could cause you real harm, we will tell you and the relevant regulator as the law requires.
11. Children
toolWYZE is a business tool for adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, tell us and we will delete it.
12. Changes to this policy
If we make a significant change, we will email members at least 30 days before it takes effect. The date at the top shows when this policy last changed.
13. Contact
Privacy officer: Heather BayerMOSO Partnership Inc.49 Glencairn Crescent, Huntsville, P1H2J4, Ontario, Canadasupport@toolwyze.com